Arab Computers

Reliable Business Communication for Call Centers & SMEs

In today’s competitive business landscape, reliable and scalable communication is a critical success factor. Arab Computers delivers advanced VoIP services and call center solutions in Egypt, helping organizations improve customer engagement, reduce operational costs, and support business growth.

With decades of IT expertise and certified engineers, Arab Computers provides end-to-end VoIP solutions — including product supply, smooth installation, configuration, and ongoing support.

What Are VoIP Services?

VoIP (Voice over Internet Protocol) enables businesses to make and receive calls over IP networks instead of traditional telephone lines. This technology empowers organizations with flexible, feature-rich communication systems suitable for both call centers and SMEs.

Benefits of VoIP for Businesses:

• Reduced communication and infrastructure costs
• Scalable systems for growing teams and call centers
• Advanced features such as IVR, call queues, call recording, and analytics
• Integration with CRM and business applications
• Support for remote and hybrid work environments

VoIP & Call Center Solutions by Arab Computers

Arab Computers designs and delivers custom VoIP and IP PBX solutions tailored to business needs in Egypt, including:

• IP PBX systems
• Call center platforms
• Interactive Voice Response (IVR)
• Automatic Call Distribution (ACD)
• Call recording and quality monitoring
• Supervisor dashboards and reporting
• Multi-branch and multi-site connectivity

Certified VoIP Technology Partners & Supported Products

Arab Computers works with global communication leaders to deliver reliable and secure VoIP systems.

Cisco – Premier Partner

As a Cisco Premier Partner, Arab Computers provides enterprise-grade Cisco voice and collaboration solutions, including:

• Cisco Unified Communications Manager (CUCM)
• Cisco IP Phones , desk devices , and headsets.
• Communications and Voice Gateways
• Messaging using Cisco Jabber Softphone
• Cisco Contact Center
• Cisco Webex suite ; Meeting , calling , and for education.

Cisco solutions are ideal for enterprises and large call centers requiring high availability and security.

Grandstream

Grandstream offers cost-effective, feature-rich VoIP solutions suitable for SMEs and growing organizations, including:

• Grandstream UCM IP PBX Series
• Grandstream IP Telephony
• Grandstream Business Conferencing
• Grandstream Wave Softphone

These solutions provide flexibility, scalability, and ease of management.

Smooth Installation & Professional Implementation

Arab Computers ensures successful VoIP deployments through:

• Network and site readiness assessment
• Solution design based on call volume and business size
• Professional installation and configuration
• Integration with existing IT infrastructure
• Testing, optimization, and user training

Our certified engineers guarantee minimal downtime and smooth system rollout.

VoIP Solutions for Call Centers in Egypt

Arab Computers supports inbound, outbound, and blended call centers with solutions that enable:

• High concurrent call handling
• Intelligent call routing and queuing
• Real-time monitoring and analytics
• Call recording for quality assurance
• Scalable agent onboarding

VoIP Solutions for SMEs in Egypt

For SMEs, VoIP delivers enterprise-level capabilities without high costs. Arab Computers helps SMEs:

• Replace legacy phone systems
• Enable remote work and mobility
• Improve customer responsiveness
• Reduce telecom expenses

Why Choose Arab Computers?

• Over 35 years of IT experience in Egypt
• Cisco Authorized Partner and trusted VoIP provider
• End-to-end services: supply, installation, and support
• Certified local engineers
• Proven experience across multiple industries

Start Your VoIP Journey with Arab Computers

Whether you are launching a new call center or upgrading your business communication system, Arab Computers delivers reliable VoIP technologies, smooth installations, and trusted support.