A Few Words About Our Services

Incredible service with flexible prices.

When it comes to IT & Network Support, Arab Computers shines brighter than all the rest. We offer the best service in the region with a friendly smile to let you know you’re in good hands.

Arab Computers differs from other I.T. companies in that we are constantly asking ourselves what truly goes into the best customer service experience and do out best to provide just that. Our team of highly-skilled engineers are glad to be at your service to do what they love most: Helping your firm reach their I.T. and Software goals and prosper. We love to put a smile on the faces of our customers and do our best to achieve that.

We offer several levels and methods of service deliveries and we honor manfacturer's warranties while offering optional support for out of warranty items.


Our Services

A quick look at a sampler of our IT & computer related services. Please feel free to browse and if you need more information, do not hestitate to get in touch.

Desktop support

Desktop / Workstation / Laptop Support

Arab Computers offers an extensive inventory of parts and equipment to maintain virtually all workstation models. When complex issues arise, we replace the parts quickly to ensure that service is restored as soon as possible.

Our business support includes the supply, instalation, upgrade and maintenance of PC's. It is our aim to forge a partnership so that our customers can develop and profit from computer technology. Whatever your computer requirements there is always one common factor - you need to be sure that your IT solution provider is able to provide the right solution at a competitive price coupled with excellent support and after sales service.

We offer an efficient on site and workshop repair service for most makes of equipment. Services range from one off repairs to yearly maintenance contracts.

We are committed to develop solutions which meet our customer needs, that are simple to understand and easy to use. Utilizing our decades of extensive experience and constant research ensures that our clients recieve a workable and up to date solutions.


Network Infrastructure Design, Installation, Maintenance & Relocation

In today’s business model, networks are not just supporting the business, rather networks drive the business. Accordingly network outages could cause huge impact to the business productivity and customer confidence.

Arab Computers network maintenance services assist customers to improve response and resolution times to network problems. Using our structured incident and problem management procedures, we provide committed technical support that maximizes our business continuity. We provide different classes of service agreements depending on the business needs of our customers.
Our customers can get the following benefits from our services agreements:

  • Maximize the business continuity and productivity.
  • Proactively identify and resolve network issues.
  • Minimize cost that could be caused by network outages.
  • Preserving a stable image in the market.

Warranty Processing

Arab Computers provides customers with reliable protection and support for their purchases.

For more than 30 years, AC has honered and supported warranty programs to some of the world’s largest and most respected brands. Our flexible, global service capabilities span everything from warranty administration and customer service support to claims processing and service contract underwriting.

We supply repairs, spare parts and replacement units for all items purchased from us or purchased outside Egypt for brands we support and according to manfacturer's warranty terms and conditions.


IT Security Services

Stronger security, stronger business

A comprehensive IT security strategy is a critical component of the success of any business. Without an extensive security strategy, organizations leave themselves open to countless security risks. Through our portfolio of holistic IT Security Services, All Covered employs best-in-class measures to build a comprehensive security strategy encompassing cyber security, mobile protection plan and cloud backup and recovery.

Whether you are applying for an ISO, trying to conform to doemstic or international data security relagtions, we can help you meet IT compliance requirements regardless of your industry. Our security experts will assess any and all compliance gaps to ensure your business doesn't fall short of crucial compliance regulations.

Your employees are frequently exposed to sophisticated phishing and ransomware attacks that could affect your whole company. With security awareness training & followup, you have a plan in place to protect them from malicious attackers.

IT Security

Delivering Our Services

We try our best to deliver our services in packages that suit every need and every budget, the whole point is give you what you need when need it at the best possible value.

Service Level Agreement
On call support
Remote support
 Resident Engineer

Assets Covered by an SLA Agreement & On Call Service

  • PC’s and Laptops
  • Servers and Storage
  • Network Infrastructure (Passive Components)
  • Active Network Components (Switches, Routers, Firewalls etc.)
  • Peripherals (Printers, scanners, projectors etc.)
  • Operating Systems
  • Server System Software
  • Security Appliances and Software
  • Backup Devices and Software
  • UPS’s
  • Surveillance devices (IP and CCTV Cameras, DVR/NVR)

Qualified and certified technicians in the following fields:

  • System Engineers (Servers, Server OS, Virtualization )
  • Network cabling technicians
  • Networking Engineers (Switches and Routers)
  • Light current and surveillance systems
  •  Help desk support specialists
  • Advanced desktop support specialists
  • Printer support technicians
  • Electronic repair services technicians (UPS, monitors, Laptops)
  • Security and backup specialists